Frequently asked questions
1
How can we Refer and Earn ?
Refer and earn mechanism in Pureroot works when you refer the link to others. Once the customer logs in with that link and makes the first purchase of minimum Rs.250, then your account will be credited with 1000 points ( 10 points is Rs.1).
You can redeem your points with further purchases* (* You can redeem maximum of 500 points in a single purchase) You can refer to infinite number of people.
2
How can we claim 1kg free vegetables?
You can claim 1kg free vegetables with your first purchase above Rs.250. You can choose the vegetable from our selected basket of vegetables.
3
What is combo store ?
You can find different combos of vegetables selected and packed in sufficient quantities by our staff.
4
How do I register?
You can register by clicking on the "Login/Sign Up" link at the top right corner of the every page. Please provide the information in the form that appears. You can review the terms and conditions.
5
Are there any charges for registration?
No. Registration on Pureroot.in is absolutely free.
6
Do I have to necessarily register to shop on Pureroot?
You can surf and add items to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.
7
Can I have multiple registrations?
Each email address and contact phone number can only be associated with one Pureroot account.
8
Can I add more than one delivery address in an account?
Yes, you can add multiple delivery addresses in your Pureroot account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
9
Can I have multiple accounts with same mobile number and email id?
Each email address and phone number can be associated with one Pureroot account only.
10
Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?
Yes, we do understand the importance of time and the toil involved in shopping vegetables, fruits & juices. Therefore, multiple members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
11
Can I have different city addresses under one account and still place orders for multiple cities?
No, right now you can place orders from some areas(Old Rajendra Nagar,Patel Nagar,Karol Bagh and others near by karol bagh) in delhi only.
12
What is My Account?
My Account is the section you reach after you log in at Pureroot.in. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
13
How do I reset my password?
You do not need to set or reset password. Just enter the mobile number or email id and verify by OTP and get the login.
14
What are the modes of payment?
You can pay for your order on Pureroot.com using the following modes of payment:
a. Cash on delivery (COD)
b. Credit and debit cards (VISA / Mastercard / Rupay)
c.Paytm,UPI,GooglePay,PhonePay
16
Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?
There is no VAT. However, GST will be applicable as per Government Regulations.
17
Is it safe to use my credit/ debit card on Pureroot?
Yes it is absolutely safe to use your card on Pureroot.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
18
What is the meaning of cash on delivery?
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
19
Where do I enter the coupon code?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
20
When will I receive my order?
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).
21
How are the fruits and vegetables packaged?
Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products
22
How are the fruits and vegetables weighed?
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by a maximum of one unit weight depending on the article. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
23
How will the delivery be done?
We have a dedicated team of delivery personnel and a fleet of vehicles operating at the location which ensures timely and accurate delivery to our customers.
24
How do I change the delivery info (address to which I want products delivered)?
You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "My Profile" section to change your delivery address.
25
Will someone inform me if my order delivery gets delayed?
In case of a delay, our customer support team will keep you updated about your delivery.
26
What is the minimum order for delivery?
There is no minimum order for delivery but we charge a nominal delivery charge as below.Orders above Rs.250 are free
27
Do you do same day delivery?
We do same day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same day delivery in near by karol bagh locations.
28
How do I contact customer service?
Our customer service team is available throughout the week, all seven days from 8 am to 8 pm. They can be reached at +91-9205524145.
